The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Provide personalised service
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Personal interaction is employed to ensure that service offers remain relevant to circumstances. Completed |
Evidence:
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Enquiries related to the service offers are dealt with in accordance with organisational policy and procedures. Completed |
Evidence:
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General information about payments and services is provided on request. Completed |
Evidence:
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Streaming and referrals to other internal advisers are provided in accordance with needs and organisational guidelines. Completed |
Evidence:
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Maintain detailed service plans
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Accurate and up-to-date information about individuals, service options and the service being delivered, is used as the basis of service delivery. Completed |
Evidence:
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Payment-related issues are identified and resolved in accordance with legislation, policies and guidelines. Completed |
Evidence:
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Interventions are initiated, as indicated by history or need. Completed |
Evidence:
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Established quality and accuracy standards are applied for all records. Completed |
Evidence:
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Manage mutual obligations and breaching
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Progress against agreed plans is monitored. Completed |
Evidence:
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Government service information is recorded, maintained and applied to future dealings so service developments are well-informed and appropriate. Completed |
Evidence:
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Debts are raised, and waived or finalised, when required, in accordance with legislation, policy and procedures. Completed |
Evidence:
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Respond to changes in need
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Service offers are routinely reassessed in the light of changing circumstances and needs. Completed |
Evidence:
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Situations of risk, potential risk or urgent need are identified and reported promptly in accordance with organisational procedures. Completed |
Evidence:
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Liaison is undertaken with other staff to ensure changes to service offers are made in line with agreed requirements and to arrange handovers when required. Completed |
Evidence:
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